frequently asked questions

What method of postage includes cover for loss or damage during transit by Australia Post?

Please read our Shipping + Handling page for postage options. Unfortunately none of the domestic or international shipping methods offered include cover for loss or damage within transit. If you'd like to purchase this protection for your parcel, please contact us via the Contact page or email

How should I care for my new Subtropic item?

Please read the care instructions detailed in the description of the item purchased.

Do you offer wholesale rates for stockists?

Yes, we welcome wholesale enquires. Please email Jill at or send a query via our contact page.