Returns + Exchanges

 
  • We do not exchange or refund  'change of mind' purchases
  • We do not exchange or refund sale items
  • Refunds will only be granted for faulty goods, once returned
  • Faulty goods are defined as goods that have manufacturing faults, goods that are different to what you ordered or goods with defects that you were not made aware of
  • Item/s must be returned within 14 days of receipt
  • Goods must be returned with proof of purchase, Tax Invoice
  • Goods must be in their original condition, in original packaging with all tags still intact
  • Subtropic will incur all postage fees in the event of faulty goods

Please contact us via the Contact page or email subtropicthelabel@gmail.com in the event of faulty goods